Refund Policy

Effective Date: July 2, 2026  |  Last Updated: July 2, 2026

1. Introduction

At Round Table Pizza, we are committed to delivering the highest quality food and an exceptional dining experience to every customer. We take great pride in our ingredients, preparation, and service. However, we understand that situations may arise where a refund or replacement may be necessary.

This Refund Policy outlines your rights and our obligations regarding refunds, replacements, cancellations, and disputes for all orders placed through our website at roundtable-cafe.click, via phone, or in-person at our locations. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act.

By placing an order with Round Table Pizza, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.

2. Our Customer Satisfaction Commitment

Round Table Pizza stands behind the quality of every item we serve. If your order does not meet our quality standards or if you receive an incorrect order, we will work promptly to make it right. Our goal is to ensure every customer leaves satisfied, whether dining in, picking up, or receiving a delivery.

We encourage customers to inspect their orders upon receipt and to contact us as soon as possible if there is any issue with the quality, accuracy, or completeness of their order.

3. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received a different item than what was ordered (wrong pizza, wrong toppings, wrong size, or wrong menu item).
• Quality Issues: The food was undercooked, overcooked, or otherwise prepared in a manner that does not meet reasonable quality standards.
• Missing Items: One or more items from your order were not included in the delivery or pickup.
• Food Safety Concerns: You have a genuine concern about the safety or freshness of the food provided.
• Delivery Failure: Your delivery order was never delivered and no reasonable attempt was made by our team or delivery partner.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Order Cancellation: You cancelled your order within the eligible cancellation window (see Section 9).

4. Timeframes for Refund Requests

To ensure we can effectively investigate and resolve your concern, all refund requests must be submitted within the following timeframes:

Refund requests submitted after these deadlines may not be eligible for consideration, at the sole discretion of Round Table Pizza management. We strongly encourage customers to inspect their orders promptly upon receipt.

5. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for refunds:

• Orders that have been fully consumed or substantially eaten before a complaint is made.
• Customized orders where the customer requested specific modifications and the order was prepared as requested.
• Dissatisfaction based purely on personal taste preferences when the item was accurately described on the menu.
• Promotional items, complimentary items, or items received as part of a discount offer.
• Gift cards and stored value cards (non-refundable and non-redeemable for cash, except as required by applicable law).
• Delivery fees charged by third-party delivery platforms (refunds for delivery fees must be requested directly from the third-party service).
• Tips and gratuities added to orders.
• Orders where the customer provided an incorrect delivery address resulting in non-delivery.
• Catering orders that were delivered and accepted without complaint at the time of delivery.

6. How to Request a Refund — Step-by-Step

If you believe you are entitled to a refund, please follow these steps to submit your request:

1. Step 1 — Document the Issue: Take clear photographs or videos of the food item(s) in question. Documentation helps us investigate your concern quickly and accurately.
2. Step 2 — Gather Your Order Information: Locate your order confirmation number, the date and time of the order, the items ordered, and your payment method.
3. Step 3 — Contact Us: Reach out to our customer service team through one of the following methods:
   • Email: [email protected]
   • Website: roundtable-cafe.click
4. Step 4 — Provide Required Information: When contacting us, please include:
   • Your full name
   • Order confirmation number or receipt
   • Date and time of purchase
   • Description of the issue
   • Any supporting photos or documentation
   • Your preferred resolution (refund, replacement, or store credit)
5. Step 5 — Review and Response: Our customer service team will review your request and respond within 1–3 business days. We may contact you for additional information if needed.
6. Step 6 — Resolution: Once your request is approved, we will process the refund, replacement, or store credit according to the terms outlined in this policy.

7. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time will vary depending on the payment method used:

Please note that while we process refunds promptly on our end, your financial institution's policies may affect when the funds appear in your account. Round Table Pizza is not responsible for delays caused by banks or payment processors.

8. Partial Refunds

In certain circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was incorrect, missing, or of unsatisfactory quality.
• The food was partially consumed before the quality issue was identified.
• A portion of your order was prepared correctly and to standard, but one or more items had issues.
• The delivery was delayed but ultimately completed, and compensation is offered for the inconvenience.
• Items were discounted as part of a promotion, and the refund will reflect only the actual amount paid for the affected items.

The amount of any partial refund will be determined by Round Table Pizza management on a case-by-case basis, based on the nature and extent of the issue reported.

9. Cancellation Policy

We understand that circumstances change, and we will do our best to accommodate cancellation requests. Please review the following cancellation terms:

9.1 Online and Phone Orders

• Before Preparation Begins: If you contact us immediately after placing your order and before food preparation has started, we will cancel your order and issue a full refund.
• After Preparation Has Begun: Once your order has entered the preparation stage, cancellations may not be possible. In such cases, a store credit may be offered at our discretion.
• After Order is Ready or Out for Delivery: Orders that have been completed and are awaiting pickup or are already out for delivery cannot be cancelled.

9.2 Catering and Large Group Orders

• Catering orders require a minimum of 48 hours' notice for cancellation to receive a full refund.
• Catering cancellations made between 24–48 hours before the scheduled order time may be subject to a cancellation fee of up to 50% of the total order value.
• Catering orders cancelled within 24 hours of the scheduled time are generally non-refundable, as ingredients and preparations will have already been committed.

To cancel an order, please contact us immediately at [email protected] or by visiting roundtable-cafe.click.

10. Exchange Policy

In many cases, rather than a monetary refund, Round Table Pizza may offer to replace your order or exchange an item. Our exchange policy works as follows:

• Incorrect Items: If you received the wrong item, we will prepare and deliver or make available the correct item as quickly as possible at no additional charge.
• Quality Issues: If a food item does not meet our quality standards, we may offer to remake the item fresh as an exchange.
• Missing Items: Missing items from an order may be provided as a replacement during a future visit or through redelivery, depending on feasibility.
• Exchanges are subject to availability and may be limited by the time of day, location operating hours, and ingredient availability.
• Customers who prefer a monetary refund over an exchange may request one, and we will process it according to the terms of this policy.

11. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request or believe your concern was not addressed fairly, the following dispute resolution process is available to you:

11.1 Internal Escalation

First, request that your concern be escalated to a manager or supervisor at Round Table Pizza. You can do this by emailing [email protected] with the subject line "Refund Dispute — Escalation Request" and including your original complaint details and reference number.

11.2 Written Formal Complaint

If escalation does not resolve your issue, you may submit a formal written complaint to Round Table Pizza via email at [email protected]. We will respond to formal written complaints within 5 business days.

11.3 Consumer Protection Resources

As a consumer in the United States, you have rights under applicable federal and state laws. If you are unable to resolve a dispute directly with Round Table Pizza, you may contact the following resources:

• Federal Trade Commission (FTC): www.ftc.gov — for consumer protection concerns and unfair business practices.
• Your State Attorney General's Office: Most states have consumer protection divisions that handle complaints against businesses.
• Better Business Bureau (BBB): www.bbb.org — for mediation and complaint resolution.
• California Residents: If you are located in California, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and California consumer protection statutes.

11.4 Chargeback Rights

If you paid by credit or debit card and believe you are entitled to a refund that we have not provided, you retain the right to dispute the charge with your card issuer or financial institution. We encourage customers to attempt to resolve disputes directly with us before initiating a chargeback, as this allows us to address your concern more efficiently.

12. Third-Party Delivery Platform Orders

If you placed your order through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, or similar services), please be aware of the following:

• Refund requests for orders placed through third-party platforms must be submitted directly to the respective platform, as they control the payment processing and refund procedures for those transactions.
• Round Table Pizza is not responsible for the refund policies of third-party delivery platforms.
• If the issue relates to food quality or preparation rather than delivery, you are welcome to contact us directly, and we will work with the platform to resolve the matter.
• Delivery fees charged by third-party platforms are not within our control and must be disputed with the platform directly.

13. Fraudulent Refund Requests

Round Table Pizza reserves the right to deny any refund request that we reasonably believe to be fraudulent, exaggerated, or made in bad faith. We may decline future refund requests from customers who have a history of making unreasonable or dishonest claims. We take the integrity of our refund process seriously to ensure that all genuine customers are served fairly.

14. Changes to This Refund Policy

Round Table Pizza reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at roundtable-cafe.click with an updated effective date. Your continued use of our services after any such changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

15. Contact Information

For all refund requests, questions, or concerns regarding this Refund Policy, please contact our customer service team using the information below. We are committed to responding to all inquiries promptly and professionally.